Refund policy

RETURNS & REFUNDS

At Zehst, we want you to feel confident when ordering from us. If there is an issue with your order, our team is here to help.

Because Zehst products are ingestible, certain restrictions apply to returns for safety and hygiene reasons.


30-DAY MONEY-BACK GUARANTEE

We believe in Zehst. That's why your first box comes with a 30-day money-back guarantee.

If you try Zehst and you're not satisfied, contact us within 30 days of your order being delivered and we'll refund the price of one box. No need to send anything back.

HOW IT WORKS

- Applies to your first order only, and can be used once per customer.
- Covers the price of one box. If your first order contains more than one box, the guarantee applies to one box of your choice.
- Claims must be made within 30 days of the delivery date shown by the carrier.
- You don't need to return the product. For health and hygiene reasons, opened products can't be resold.
- Shipping costs, customs duties, import taxes and any other delivery charges are not refundable.
- Refunds are made to the original payment method.

HOW TO CLAIM

Contact our customer support team with:
- Your order number
- Your full name
- A short note on your experience with Zehst (optional, but it helps us improve)

We'll confirm your claim and process your refund.

Zehst may decline guarantee claims that appear fraudulent or that don't meet the conditions above.


ELIGIBILITY FOR RETURNS

We may accept a return when:

  • The wrong product was sent.

  • Your order arrived damaged.

  • Your order arrived with a manufacturing or packaging defect.

  • You received an incorrect quantity.

  • Another issue occurred with your order that was caused by Zehst.

For health, safety, and hygiene reasons, opened or used products generally cannot be returned or resold.

Products eligible for return must generally be unopened, unused, and in their original packaging.



DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number

  • Photos of the package

  • Photos of the damaged product

  • A brief description of the issue

This allows us to assess the issue and work with the relevant delivery carrier where necessary.



WRONG OR MISSING ITEMS

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

We will review the order and, where the issue is confirmed, arrange an appropriate resolution.

This may include sending the correct item, replacing the affected product, or issuing a refund where appropriate.



CHANGE OF MIND

Except for our 30-Day Money-Back Guarantee above, we generally cannot accept returns of products that have been opened or used simply because you have changed your mind.

For unopened products, return eligibility may depend on the applicable consumer laws in your country and the circumstances of the order.

Please contact us before sending anything back.



REFUNDS

If your refund is approved, we will process the applicable refund to the original payment method where possible.

The time it takes for the refund to appear in your account may depend on your bank, card provider, or payment provider.

Shipping charges may not be refundable unless required by applicable law or the issue was caused by Zehst.



EXCHANGES & REPLACEMENTS

Where appropriate, Zehst may offer a replacement instead of a refund for damaged, defective, incorrect, or missing products.

The resolution will depend on the circumstances of the order and applicable consumer protection requirements.



INTERNATIONAL ORDERS

For international orders, customs duties, import taxes, clearance charges, and other destination-country fees may apply.

These charges may not be refundable by Zehst.

If an international order is refused, abandoned, or returned because the customer failed to meet destination-country import or customs requirements, additional costs may apply.



HOW TO REQUEST A RETURN OR REFUND

Please contact our customer support team before returning any product.

Include:

Order number
Full name
Reason for your request
Photos or supporting information, where applicable

Our team will review your request and provide the next steps.

Please do not send products back without receiving return instructions from Zehst.



IMPORTANT

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Zehst reserves the right to assess each return, replacement, and refund request individually in accordance with this policy and applicable law.

QUESTIONS?

If you have a question about a return or refund, please contact our customer support team.

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